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      Liberty Mutual Insurance

      Engaged Employer

      Liberty Mutual Insurance reviews

      Typical CSR Job - Customer Service Representative (CSR) Liberty Mutual Insurance Employee Review

      2.0
      Oct 16, 2023
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great health and 401k benefits, slightly above average pay for remote work.

      Cons

      You will be micro managed to death. You are expected to cover insurance needs and endorsements as well as complex billing in just 8 minutes or less. Customers usually complain about having to call in several times to get resolution. They often express how they feel like they are just a number. Many of the policy holders cancel within 1-2 years of service. I rarely saw policy holders with 5 or more years of tenure.

      Explore other reviews about Liberty Mutual Insurance

      5.0
      Mar 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Everyone I worked with was great.

      Cons

      Standard annoying office politics at play.

      2.0
      Jun 24, 2026
      Auto adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay, way to start in insurance, decent training, nice facility with lots of parking.

      Cons

      Unbelievable workload that cannot be completed in an 8 hour period. However, it is expected to be done with no overtime allowed. Coworkers crying at their desk due to receiving a weeks worth of work in 1 day. Can crush all of your marks just to be met with well for this reason you only meets, so here is your 3%.

      2
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