Ingeus reviews

3.3

56% would recommend to a friend

(775 total reviews)
avatar

Fiona Monahan

73% approve of CEO

53% positive business outlook

Ingeus has an employee rating of 3.3 out of 5 stars, based on 775 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ingeus employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

775 reviews
1.0
Jun 2, 2016
Recommend
CEO approval
Business Outlook

Pros

Only pros are the amazing staff - advisors and administrators, they support each other through thick and thin, if it wasn’t for these people life at Ingeus would be totally unbearable.

Cons

• Unrealistic targets • Ineffective management • No leadership • Constant harassment of advisors to hit these ridiculous targets • Absolutely no concern for client welfare - none at all. • Unethical, box ticking exercises – e.g.: having to force ESA claimants to attend mandatory appointments, some of whom are very sick and should not be leaving the house, having to do so through fear of benefits being affected. ( ESA advisors are also heavily targeted, most of which end up on the Performance Support Process and either lose their jobs through incompetence of leave through the fear of imminent sacking) • Very high staff turnover, having made mass redundancies they are now recruiting on fix term contracts, that says a lot people!. I wrote a review some time ago, prior to leaving – all of the above was mentioned, as it has been repeatedly by almost all of the 90 something appalling reviews ( FYI you have to rate at least one star – no option for none, so please bare that in mind!) I wanted to post another review to give some hope to the staff still there – there are jobs out there, with the skills and intelligence you all have please don’t stay here any longer and have your confidence and self-esteem chipped away by your managers telling you that you could be doing more to hit their ludicrous targets and KPI’s, it really isn’t worth it. Don’t be afraid to look, apply and leave, there’s another world out there, you deserve better, I promise you that you won’t look back. Just get out.

1.0
Nov 11, 2015

Grim

Recommend
CEO approval
Business Outlook

Pros

- Salary - Friendly colleagues (asides management)

Cons

- Abysmal tea in the vending machine - Wildly unachievable targets - The company is rife with intense pressure and stress - Clients being 'parked' as they are deemed too difficult to help thus resulting in people being given a substandard service - Culture of expectation to give more and more of your time than is necessary - People coming in over an hour early and leaving an hour later as well as spending lunch working at their desk due to pressure to reach targets - PDM's who refuse to get their hands dirty and who are very good at telling rather than doing - Out of touch senior management as to the reality of the job Leaving the business was one of the best decisions I ever made - take heed or reviews and go nowhere near this business, otherwise you will regret it.

1.0
Nov 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Pay was highest for industry & benefits were good. The induction is amazing, makes you think you have joined an incredible company with a big heart. It's all lies.

Cons

You are treated as a number, not a human being - unachievable targets - management only care about targets not staff - you are told to focus on the targets disregarding the human beings you are working with - I worked with ESA clients, long term sick, there was no compassion, just targets, it made me feel sick. Horrible company.

Viewing 22 - 24 of 775 Reviews

Glassdoor has 851 Ingeus reviews submitted anonymously by Ingeus employees. Read employee reviews and ratings on Glassdoor to decide if Ingeus is right for you.