IKEA reviews

By far, the most disorganized place I've ever been employed. There is a complete lack of leadership beyond team leaders/frontline managers. The majority of "veteran" contact center employees were employed less than 6 months with roughly 2 weeks of training. I was hired as a frontline manager. I was in the building for over 2 weeks before my direct department manager made contact with me. That contact was by simple luck because she happened to walk by me on the floor and remembered interviewing me but had no clue I accepted their offer. During my 6 months, I had 2 conversations with manager and one of which was a sort of exit interrogation. There was a multitude of changes that were made in my 6 months with the company. All of the changes made had a detrimental affect on customers and employees alike.

There is a very creepy, brainwashed feeling to some of the employees and ikea has attempted to create some kind of false, internal culture where people care about one another. In actuality, managers talk openly about employees' business. The work takes no mental effort. You will most likely train yourself when you start. You will most likely have no support from management because they are either spread too thin by their management or they simply do not care enough to do their jobs, but they will tell you to do yours. In fact, you will be constantly penalized for idiotic things that they instruct you to do. Your authority over yourself will be undermined by management in front of customers. There will be several assanine tasks for you and the majority of your work will make no sense. Your equipment will barely function, yet you will sit through training presentations about how you (the employee) could be doing more to enhance the customer experience. If you are a cashier, you will be told not to remain standing still and always keep busy, but don't leave your register. There will be several freebie days to reward you for a job well done, but there will be no information available when it really matters. There is immense secrecy, so if you were looking for transparency, keep walking. If you're in New York City, there will be an arm and a leg in taxes withheld from your check, while it is no secret that IKEA, as a company, has been outed in the public eye for its sneaky tax practices. Also, you'll receive a "decent pay" on paper, but your hours will be capped to a certain maximum based on an arbitrary level system.