Humana reviews

Everything about this company is literally the worst. EVENTHOUGH IT IS THE LAW THE DO NOT ACCOMIDATE RELIGIOUS PRACTICES. They will tell you its not a recognized company holiday. I was told if they did it for me they would have to do it for everyone and it wasn't a recognized holiday. I even told them in my interview and was reassured that I would be perfectly fine and had anything to worry about they would make accommodations HEAVILY MICROMANAGE EVERYTHING They have clear favorites They work you worse than slaves Some of my fellow coworkers work 12 hour shifts and have no life outside of this job because you are expected to stay until the job is done even though they never inform you when they hire you Everything is your fault even though you were not properly trained its on you to figure it out They heavily discipline expectations even if they were never communicated with you Their training is a complete joke They clearly have no knowledge of the job themselves but expect the employees to just figure it out No one training has ever done the job

Auto dialer with back to back calls from customers which gives you no time to prepare to speak to them. Micromanagement is severe. The metrics are extremely unreasonable. There are several leading indicators in the expectation is to meet each one at 95% or greater. We are dealing with elderly population and sometimes you can’t even get them to answer basic questions. The culture is a lie. They tell you that they trust your clinical judgment to understand what the patients needs are, but then force you to cut your calls and not follow up with members. Benefits are being cut for membersand a lot of authorizations for procedures are denied and you get to be the one that takes these complaints on a regular level . daily changes to workflow. Most things are that are out of the nurses control will still count against their metrics. They promised a bonus and of Medicare reimbursement changes. Most nurses that excel still didn’t get the bonus expected. Raises for myself were zero because of one or two metrics being at 80 to 90% range. Essentially telemarketing nursing job. Begging people to talk to you to take an assessment after a year many departments were let go with reduction in force. Other coworkers say that this reduction enforce happens almost yearly.