Everything. First and foremost, I was an Inbound Contacts Representative 1 for Humana's HCPR Department for a year and 7 months. When I initially started out, I was told I'd see career growth amongst other amazing and inclusive things, which is why I accepted the job. This was always promised, but it was never given. It was a call center job, but I thought I’d move up pretty quickly considering I have a college degree and good experience. I wanted a foot in the door. The year and 7 months I was there was the most miserable I've ever been at any job I’ve ever had, and I’ve worked retail for longer. The members will scream at you and curse you out, and your supervisor basically will tell you that you have to suck it up and take it. I was mentally, emotionally, and verbally abused every single day of my life. I left many shifts crying. Yeah, I could've quit earlier, but I had a job secured and that’s what mattered most to me. I had coworkers who were also in the same position as I was, where they were miserable and had no type of life but needed a job and benefits.
For the department of HCPR, there is a peak period, which will be the worst period of your life. It runs from January to March, and you're not allowed to take days off (PTO) at this time, AND it is MANDATORY to work overtime every single week. I worked at least 10 hours a day, 5-6 days from January to March, and did not have a life outside of work. During peak (and even outside of peak months) calls will be back-to-back. You won't have a single break in between calls, and if a member is angry, you're 100% going to get screamed at by them. During peak, be sure not to make plans, don't make life events, don't get sick. You will have last minute mandatory overtime and be forced to work regardless of what’s going on in your personal life. My team lead would “jokingly” tell my teammates, “Stop getting sick” or “I didn’t approve of you getting sick”. She wasn’t joking. She was being very serious, but hiding it as if it were a joke, because she’d genuinely get upset if people were sick. I had 2 emergency doctor's visits during peak, and I got occurrences for these emergencies. An occurrence is basically an absence, and if you have 3 or more it can result in termination. Now, please tell me why a healthcare company will not excuse you if you have emergency doctors’ visits? They penalize you, even if you have a doctor's note. The doctor’s note means nothing. You're basically treated like a slave. Once you accept that job offer, you are theirs and there isn't anything you can do unless you quit. Even outside of peak months, it is difficult to get a day off. If one person in the department is off on a day, then no one else can have off unless you beg your supervisor.
Additionally, you will be micromanaged. The micromanaging is real. Never have I ever been so closely watched at work. I was the best on my team (as told by my supervisor) but was still super micromanaged. If you come back from your lunch even 1 minute late, you get questioned and they will remove that time from your pay. You could be bleeding from your eyes and they will still tell you that you have to log into work. I've had teammates who have been sick/had emergencies and were forced to work.
Emergencies happen, sicknesses happen. Life happens. It's unavoidable. The way employees get in trouble for these life emergencies/happenings is absolutely atrocious. No human should ever have to worry about getting in trouble from their job for having an emergency/life event of any kind. People have things to do after their time at work, and it's not like we can schedule emergencies. Humana, as a healthcare company who highly promotes "well-being" should have a better method to allowing their employees to go to the doctor or if an emergency occurs. It is unfair, unethical, and unhealthy. And lastly, it feels like slave labor. I cannot believe I experienced this first hand, and to have to work through personal emergencies is insane. On top of this, you're getting screamed at. You’re being treated poorly, and it’s not even worth the pay because you’re being deeply underpaid. It’s toxic and I did not feel a single trace of appreciation from my leaders. They have a high turnover rate for this position for a reason. Within a month, my team lost about 6 people. Do yourself a favor and look elsewhere for a job. I do see other great reviews for Humana, so maybe it was just my position. But I wish I can give 0 stars.
