Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Humana

      Engaged Employer

      Humana reviews

      3.6

      61% would recommend to a friend

      (7,605 total reviews)
      avatar

      Jim Rechtin

      60% approve of CEO

      54% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.6

      Work/Life balance

      3.5

      Culture & values

      3.3

      Career opportunities

      3.0

      Senior management

      Humana has an employee rating of 3.6 out of 5 stars, based on 7,605 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Humana employee rating is in line with the average (within 1 standard deviation) for employers within the Salud industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      1.0
      Oct 14, 2022

      Good, until it wasn’t!

      Finance manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay and benefits; path for promotions from within.

      Cons

      Regularly worked 12 - 14 hours per day, 6 days a week. My performance was always ranked above average, but once there was a change in management, my performance was suddenly questioned. New management wanted to bring in their own people and looked for ways to force me out. I contacted Human Resources for help, but it was clear they were more concerned about protecting the company than addressing the problem. The situation quickly became toxic; Once I left, I’ve never looked back…and I don’t regret it!

      3.0
      Jan 3, 2022

      Lots of info to retain

      Customer service representative ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      -They give you a long thorough training. - Good benefits. - Good training hours.

      Cons

      -You learn so much that you're not putting it to use until the day of your first call so it can all be so overwhelming and very confusing. -They start Customer Service Representative II at $18/hour definitely not worth it.

      2.0
      Dec 27, 2021

      Absolutely horrible

      Customer care advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from home is really the only pro. Equipment provided

      Cons

      Everything. Terrible leadership, no room for growth until you’ve been with the company 18 months, overworked, compensation… I could go on. I’ve only been with the company 6 months and already wake up every morning dreading going in. Not only do they bait & switch with promises of a customer service role but they train you to do the job of 5 departments for the exact same pay you were hired in at. The real kicker is they have seasoned employees not fully trained. There are literally people doing the same job with the same pay that do half the work while newer employees get “up trained” in everything from tech support, pharmacy, escalations, claims and even enrollments. I have yet to meet a single person who’s not in management that says they like working there.

      Viewing 70 - 72 of 7,605 Reviews
      Related searches: Humana jobs | Humana salaries | Humana benefits | Humana interviews | Humana conversations
      ReviewsHumana reviews

      Glassdoor has 8,233 Humana reviews submitted anonymously by Humana employees. Read employee reviews and ratings on Glassdoor to decide if Humana is right for you.