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      Humana

      Engaged Employer

      Humana reviews

      Lots of info to retain - Customer Service Representative II Humana Employee Review

      3.0
      Jan 3, 2022
      Customer service representative ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      -They give you a long thorough training. - Good benefits. - Good training hours.

      Cons

      -You learn so much that you're not putting it to use until the day of your first call so it can all be so overwhelming and very confusing. -They start Customer Service Representative II at $18/hour definitely not worth it.

      Explore other reviews about Humana

      5.0
      Apr 9, 2026
      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Honest. Fun, caring but tough

      Cons

      Always about to get better

      3.0
      May 14, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting work, decent benefits, ability to work from home

      Cons

      Cutthroat culture that does not care about employees or their well being, focus on profit at the expense of people, continuous layoffs and outsourcing initiatives

      2
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