Retaliatory treatment received on an ongoing basis while employed at Humana. I received a final warning and steps to terminate me without a first warning and reasons that were unwarranted. I am a dedicated, hardworking employee who cares about our members. I truly believe I was given a the warning because I tried to bring attention to the massive flaws in our work flow, in our department, and in the management here at Humana. I spent over a year away from my family while sending ignored messages to all levels of management. I believe I provided great ideas and insight on how to make the expedite process better for not only our members but for our employees. I provided pages and pages of examples of things said and done to me and others on my team with no response. I watched people leave while leadership used the excuse they couldn’t handle expedite, when in reality these were amazing associates who just couldn’t stand being treated poorly anymore. I personally recivef a final warning for saying “BS” (not the actual words, just those letters). I can assure you I have heard so much worse in our TEAM chat, by our leadership, and by the members who expect and deserve the best service they count on and pay for. Our team chat was so toxic it was deleted and taken from us so we could not communicate with each other or support one another. Members on our team as well as myself were continually punished for questioning the lack of leadership and direction and in the end it is costing you an employee who not only worked hard, stayed late, produced great work and actually CARED about the member. While working case work of others I have discovered there are so many employees that are poorly trained and whose cases are literally a train wreck. Records are not being requested appropriately, AOR’s are being requested with no return phone number to call back to inform them what is missing or the steps that need to be taken to get their loved ones the help they so desperately need. Autofowards are at an all time high yet leadership has time to threaten and intimidate the very people who voice their opinions (like me) who are genuinely trying to make this a better working environment so that we can provide quality services to our members. I hope the leadership reviews the many emails I have sent pertaining to the toxic work environment and how poorly the employees in this department are treated, no one should be expect to work 10 hr days 6-7 days a week. The lack of accountability that is enforced is is puzzling to me, there seems to be no structure and leadership is nonexistent after 5:30. I truly believe you will continue to lose solid employees when you are asking people to “check in” on Saturdays when they are scheduled off. No one will stay at a company who treats people as poorly as they do their own members when they can walk in to a new salaried position, making over $60,000 with no weekends and no holidays with other companies as I left this week for one of those opportunities.
