Is Humana a good company to work for as a Inbound Customer Service Representative?

Inbound Customer Service Representative professionals working at Humana have rated their employer with 3.0 out of 5 stars in 46 Glassdoor reviews. This is a lower than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Inbound Customer Service Representative Jobs at Humana now and start preparing for your job interview by browsing frequently asked Inbound Customer Service Representative interview questions at Humana .

Does Humana pay Inbound Customer Service Representative employees well?

Inbound Customer Service Representative professionals rate their compensation and benefits at Humana with 3.5 out of 5 stars based on 46 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Inbound Customer Service Representative salaries and benefits at Humana .

What are the top reviewed jobs at Humana?

Customer Service Representative (210) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (69) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (63) , RN Care Manager (56) , Sales Associate (56) , Grievance and Appeals Specialist (52)

What are the pros of working at Humana according to real employee reviews?

"Benefits are great and competitive" ((in 840 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 555 reviews)); "The ability to work from home is a great plus" ((in 484 reviews)); "The flexibility and people are great!" ((in 268 reviews)); "Humana truly has developed a great culture from the top down and values their employees health and well" ((in 192 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 145 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 143 reviews)); "Frequent layoffs and changes in regards to productivity aspects." ((in 130 reviews)); "There was a complete destruction of our processes with no training until late afternoon the day before implementation." ((in 110 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 94 reviews))

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Humana

Humana Inbound Customer Service Representative reviews

3.0

63% would recommend to a friend

(46 total reviews)

Jim Rechtin

Not enough data to show CEO approval

8% positive business outlook

Ratings by category

3.5

Compensation and benefits

3.4

Diversity & inclusion

3.2

Culture & values

2.8

Work/Life balance

2.8

Career opportunities

2.7

Senior management

Inbound Customer Service Representative employees have rated Humana with 3.0 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most Inbound Customer Service Representative professionals have an average working experience there. Humana is rated in line with the average (within 1 standard deviation) by Inbound Customer Service Representative professionals compared to other employers within the Salud industry (3.4 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

46 reviews

3.0

Dec 31, 2022

Company

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

PTO , tried to work around schedule, and no weekends

Cons

Helicopter managers , no raise after upskilling and hard metrics and benefits are terrible

5.0

Dec 12, 2022

Best Company to Work For!

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fantastic work/life balance, great management, inclusion and diversity, opportunity, room for growth, education assistance, NRGs, remote work, provides equipment, bonuses, and rewards.

Cons

health insurance could be better

1.0

Dec 6, 2022

RUN!!!

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

wellness break and informative town halls.

Cons

The company have been partially bought out and positions were eliminated without a moments notice. I left before any chances happened. No room for growth at all, unless you know someone. Been there for almost 3 years and applied for 10 positions, interviewed for about 3 (maybe 4) and was denied for all positions (even with good metrics). Favoritism and secrecy is very real. They barely care about the members and will put the front line in the line of fire to save themselves. The pay is super low, ESPECIALLY with the position cuts, you’re adding on new responsibilities on your employees. PAY THEM!

Viewing 22 - 24 of 46 Reviews

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Humana Inbound Customer Service Representative reviews

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RUN!!!

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