Humana Inbound Customer Service Representative reviews

You are forced to work mandatory overtime. Sometimes 5 days a week 2hrs mandatory per day Mon-Fri plus an additional 8hrs on Saturday. A total of 18 mandatory hrs per week overtime. You are told what time you have to come in on Saturdays, no exceptions. Overtime is usually short notice and you are penalized if you can’t work the OT. Management is horrible. You’re treated like you can easily be replaced. Rachel and Deon are the best Frontline leaders in call center. There is no room for growth. If you voice your concerns you suffer retaliation by management(FLL).You can only go to the restroom on your scheduled breaks. It’s almost impossible to get your quarterly bonus. Raises are low and at your FLL’s discretion. Advancement to other departments is at your FLL’s discretion. Some associates don’t get opportunities because of FLL retaliation. It’s a lot of work with no respect. The scoring for REACH was created to hinder you from getting your quarterly bonus. Depending on your FLL you might not get your points based on FLL retaliation. Some of the FLL’s are on a power trip. Some of the TL’s would make better FLL’s. It’s Hard to request time. You get occurrences even if you’re in the ER with a doctor’s note or have to go to court. You have to request off 2 weeks in advance, and it has to be approved no excuse. And it’s is still impossible to get days off. You’re expected to come to work sick with the flu. High turnover rate. Call center is horrible.