Is Humana a good company to work for as a Inbound Contact Representative?

Inbound Contact Representative professionals working at Humana have rated their employer with 3.8 out of 5 stars in 80 Glassdoor reviews. This is a higher than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Inbound Contact Representative Jobs at Humana now and start preparing for your job interview by browsing frequently asked Inbound Contact Representative interview questions at Humana .

Does Humana pay Inbound Contact Representative employees well?

Inbound Contact Representative professionals rate their compensation and benefits at Humana with 4.1 out of 5 stars based on 80 anonymously submitted employee reviews. This is 10.3% better than the company average rating for salary and benefits. Find out more about Inbound Contact Representative salaries at Humana.

How happy are Inbound Contact Representative professionals working at Humana?

59% of Inbound Contact Representative employees at Humana would recommend their employer to a friend. This rating has decreased by 17% in the past 12 months. Inbound Contact Representative professionals have also rated Humana with a 3.5 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.6 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (70) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (63) , RN Care Manager (56) , Sales Associate (56) , Grievance and Appeals Specialist (52)

What are the pros of working at Humana according to real employee reviews?

"Benefits are great and competitive" ((in 843 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 562 reviews)); "Work from home was good" ((in 467 reviews)); "Good work life balance which is great" ((in 292 reviews)); "Great people and lots of energy" ((in 264 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 148 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 144 reviews)); "Frequent layoffs and changes in regards to productivity aspects." ((in 126 reviews)); "call) with 20 hours weekly yet we get NO HOURS & NO TRAINING!! Why did they hire us exactly??" ((in 104 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 95 reviews))

Humana Inbound Contact Representative reviews

3.8

59% would recommend to a friend

(80 total reviews)

Jim Rechtin

85% approve of CEO

62% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Inbound Contact Representative employees have rated Humana with 3.8 out of 5 stars, based on 80 company reviews on Glassdoor. This indicates that most Inbound Contact Representative professionals have a good working experience there. Humana is rated in line with the average (within 1 standard deviation) by Inbound Contact Representative professionals compared to other employers within the Salud industry (3.4 stars).

Reviews by job title

80 reviews

3.0

May 11, 2023

Great pay subpar culture

Inbound contacts representative ii

Recommend

CEO approval

Business Outlook

Pros

Humanas compensation package was nice and the 401K match was awesome

Cons

Humana talks a lot about work life balance but does not actually allow you to utilize the method. They had what is called a “mental health” break that you could take each day. An additional 10 minutes to reset but after being on calla upwards of 2 hrs long, I was never allowed to take advantage of that break. Every time I requested it, it got ignored. I found this to be unfortunate being that the role was high stress.

4.0

Feb 15, 2023

N/A

Inbound contacts representative i

Recommend

CEO approval

Business Outlook

Pros

They care about their employees

Cons

Lot of calls from angry seniors

3.0

Feb 9, 2023

Not for Me

Inbound contacts representative ii

Recommend

CEO approval

Business Outlook

Pros

Day 1 insurance benefits, higher starting pay than similar companies.

Cons

The CP team (FL based Medicare) is too strict and acts as a separate entity. Management seems as if they’re on a power trip.

Viewing 25 - 27 of 80 Reviews

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Great pay subpar culture

N/A

Not for Me

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