Is Humana a good company to work for as a Inbound Contact Representative?

Inbound Contact Representative professionals working at Humana have rated their employer with 3.8 out of 5 stars in 80 Glassdoor reviews. This is a higher than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Inbound Contact Representative Jobs at Humana now and start preparing for your job interview by browsing frequently asked Inbound Contact Representative interview questions at Humana .

Does Humana pay Inbound Contact Representative employees well?

Inbound Contact Representative professionals rate their compensation and benefits at Humana with 4.1 out of 5 stars based on 80 anonymously submitted employee reviews. This is 10.3% better than the company average rating for salary and benefits. Find out more about Inbound Contact Representative salaries at Humana.

How happy are Inbound Contact Representative professionals working at Humana?

59% of Inbound Contact Representative employees at Humana would recommend their employer to a friend. This rating has decreased by 17% in the past 12 months. Inbound Contact Representative professionals have also rated Humana with a 3.5 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.6 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (70) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (63) , RN Care Manager (56) , Sales Associate (56) , Grievance and Appeals Specialist (52)

What are the pros of working at Humana according to real employee reviews?

"Benefits are great and competitive" ((in 843 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 562 reviews)); "Work from home was good" ((in 467 reviews)); "Good work life balance which is great" ((in 292 reviews)); "Great people and lots of energy" ((in 264 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 148 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 144 reviews)); "Frequent layoffs and changes in regards to productivity aspects." ((in 126 reviews)); "call) with 20 hours weekly yet we get NO HOURS & NO TRAINING!! Why did they hire us exactly??" ((in 104 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 95 reviews))

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Humana

Humana Inbound Contact Representative reviews

3.8

59% would recommend to a friend

(80 total reviews)

Jim Rechtin

85% approve of CEO

62% positive business outlook

Ratings by category

4.1

Compensation and benefits

3.9

Diversity & inclusion

3.6

Culture & values

3.6

Career opportunities

3.5

Work/Life balance

3.4

Senior management

Inbound Contact Representative employees have rated Humana with 3.8 out of 5 stars, based on 80 company reviews on Glassdoor. This indicates that most Inbound Contact Representative professionals have a good working experience there. Humana is rated in line with the average (within 1 standard deviation) by Inbound Contact Representative professionals compared to other employers within the Salud industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

80 reviews

2.0

Jan 28, 2023

Dental department for calls . Please run away

Inbound contact representative i

Recommend

CEO approval

Business Outlook

Pros

Getting paid every two weeks Wellness breaks when they were 60 minutes now they are 30 minutes.

Cons

Rude customers Micromanaging Would never work their again

3.0

Jan 27, 2023

Not everyone gets the same opportunity

Inbound contacts representative ii

Recommend

CEO approval

Business Outlook

Pros

They do compensate their employees fairly and have very great benefits/flexible schedules.

Cons

Associates in Puerto Rico do not have the same advancement opportunities as associates Stateside. A lot of vacant positions are opened in which Puertorrican representatives will not be considered due to their current location.

5.0

Jan 3, 2023

Great company to work for

Inbound contacts representative ii

Recommend

CEO approval

Business Outlook

Pros

I love working for Humana. They truly take care of their employees and there is plenty of room for growth within.

Cons

Like any job some days can be stressful.

Viewing 28 - 30 of 80 Reviews

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Humana Inbound Contact Representative reviews

Ratings by category

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Dental department for calls . Please run away

Not everyone gets the same opportunity

Great company to work for

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