Is Humana a good company to work for as a Inbound Contact Representative?

Inbound Contact Representative professionals working at Humana have rated their employer with 3.8 out of 5 stars in 80 Glassdoor reviews. This is a higher than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Inbound Contact Representative Jobs at Humana now and start preparing for your job interview by browsing frequently asked Inbound Contact Representative interview questions at Humana .

Does Humana pay Inbound Contact Representative employees well?

Inbound Contact Representative professionals rate their compensation and benefits at Humana with 4.1 out of 5 stars based on 80 anonymously submitted employee reviews. This is 10.3% better than the company average rating for salary and benefits. Find out more about Inbound Contact Representative salaries at Humana.

How happy are Inbound Contact Representative professionals working at Humana?

59% of Inbound Contact Representative employees at Humana would recommend their employer to a friend. This rating has decreased by 17% in the past 12 months. Inbound Contact Representative professionals have also rated Humana with a 3.5 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.6 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (70) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (63) , RN Care Manager (56) , Sales Associate (56) , Grievance and Appeals Specialist (52)

What are the pros of working at Humana according to real employee reviews?

"Benefits are great and competitive" ((in 843 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 562 reviews)); "Work from home was good" ((in 467 reviews)); "Good work life balance which is great" ((in 292 reviews)); "Great people and lots of energy" ((in 264 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 148 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 144 reviews)); "Frequent layoffs and changes in regards to productivity aspects." ((in 126 reviews)); "call) with 20 hours weekly yet we get NO HOURS & NO TRAINING!! Why did they hire us exactly??" ((in 104 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 95 reviews))

Skip to content Skip to footer

Notifications

Humana

Humana Inbound Contact Representative reviews

Item: Humana
Rating: 4
Author: Current employee - Inbound Contacts Representative IV

3.8

59% would recommend to a friend

(80 total reviews)

Jim Rechtin

85% approve of CEO

62% positive business outlook

Ratings by category

4.1

Compensation and benefits

3.9

Diversity & inclusion

3.6

Culture & values

3.6

Career opportunities

3.5

Work/Life balance

3.4

Senior management

Inbound Contact Representative employees have rated Humana with 3.8 out of 5 stars, based on 80 company reviews on Glassdoor. This indicates that most Inbound Contact Representative professionals have a good working experience there. Humana is rated in line with the average (within 1 standard deviation) by Inbound Contact Representative professionals compared to other employers within the Salud industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

80 reviews

1.0

Aug 25, 2019

Not a good company to work for ! Poor management overworked and underpaid employees!

Inbound contact representative

Recommend

CEO approval

Business Outlook

Pros

Option to work at home

Cons

They do not care about Employee’s well-being . They are always adding more training and more skills and adding more pilots and will not give you a raise. They have frequent shift bids and they do not allow time for life changes. They only care about your numbers and what you can do for the business and not how happy you are as an employee. The workload is stressful and they can care less how their employees feel they only care about how many members you serve and the quality of your surveys.

4.0

Feb 22, 2019

Great company

Inbound contacts representative iv

Recommend

CEO approval

Business Outlook

Pros

Great Benefits, friendly atmosphere, great place to grow and learn.

Cons

Member Services department is a lot of work and we work under a lot of pressure. It’s is one of the departments where you learn the most.

Viewing 79 - 80 of 80 Reviews

Top companies for "Compensation and Benefits" near you

Northside Hospital

4.0★Compensation & Benefits

Alberta Health Services

3.5★Compensation & Benefits

B. Braun

3.6★Compensation & Benefits

HHH

3.9★Compensation & Benefits

Jobs at Humana

Humana Seasonal Opportunities - Remote

Manager, Care Management Support

Manager, Care Management Support

Manager, Care Management Support

Manager, Care Management Support

Humana reviews FAQs

Humana reviews Humana Inbound Contact Representative reviews

Humana

Humana Inbound Contact Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not a good company to work for ! Poor management overworked and underpaid employees!

Great company

Top companies for "Compensation and Benefits" near you

Jobs at Humana

Humana reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Humana reviews FAQs

Jobs at Humana