Is Humana a good company to work for as a Inbound Contact Representative?

Inbound Contact Representative professionals working at Humana have rated their employer with 3.8 out of 5 stars in 80 Glassdoor reviews. This is a higher than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Inbound Contact Representative Jobs at Humana now and start preparing for your job interview by browsing frequently asked Inbound Contact Representative interview questions at Humana .

Does Humana pay Inbound Contact Representative employees well?

Inbound Contact Representative professionals rate their compensation and benefits at Humana with 4.1 out of 5 stars based on 80 anonymously submitted employee reviews. This is 10.3% better than the company average rating for salary and benefits. Find out more about Inbound Contact Representative salaries at Humana.

How happy are Inbound Contact Representative professionals working at Humana?

59% of Inbound Contact Representative employees at Humana would recommend their employer to a friend. This rating has decreased by 17% in the past 12 months. Inbound Contact Representative professionals have also rated Humana with a 3.5 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.6 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (70) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (63) , RN Care Manager (56) , Sales Associate (56) , Grievance and Appeals Specialist (52)

What are the pros of working at Humana according to real employee reviews?

"Great benefits like tuition reimbursement 4 to 5 weeks of vacation a year good health insurance and pay." ((in 853 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 542 reviews)); "Work from home is good." ((in 478 reviews)); "Good work life balance which is great" ((in 289 reviews)); "The flexibility and people are great!" ((in 274 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 149 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 146 reviews)); "Frequent layoffs and changes in regards to productivity aspects." ((in 126 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 98 reviews)); "Poor Management and too much favoritism" ((in 73 reviews))

Humana Inbound Contact Representative reviews

3.8

59% would recommend to a friend

(80 total reviews)

Jim Rechtin

85% approve of CEO

62% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Inbound Contact Representative employees have rated Humana with 3.8 out of 5 stars, based on 80 company reviews on Glassdoor. This indicates that most Inbound Contact Representative professionals have a good working experience there. Humana is rated in line with the average (within 1 standard deviation) by Inbound Contact Representative professionals compared to other employers within the Salud industry (3.4 stars).

Reviews by job title

80 reviews

4.0

Jun 18, 2023

Education

Inbound contact representative

Recommend

CEO approval

Business Outlook

Pros

They are big growth. Growth in yourself. Not just for the company but for your future.

Cons

Work life balance is sometimes hatd

5.0

Jun 15, 2023

It’s okay, but great benefits!

Inbound contact representative ii

Recommend

CEO approval

Business Outlook

Pros

Benefits start day 1, long training time

Cons

120 day probation, very strict on bathroom breaks, lots of information in training that makes it hard to easily recall once on calls, can’t transfer to another role before a year and a half.

3.0

May 24, 2023

My experience

Inbound contacts representative ii

Recommend

CEO approval

Business Outlook

Pros

Great company with lots of advancement opportunities

Cons

Miscommunications among the programs that Humana offers current position, feels more like retail customer service, even though we are supposed to specialize in healthcare

Viewing 22 - 24 of 80 Reviews

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It’s okay, but great benefits!

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