Hilton reviews

3.9

74% would recommend to a friend

(11,515 total reviews)
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Christopher Nassetta

86% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,515 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Reviews by job title

12K reviews
4.0
May 11, 2017
Recommend
CEO approval
Business Outlook

Pros

The employees make working here a great experience. It's a legitimate family atmosphere and it's difficult to not have immediate support from any department for any situation. The guest is everyone's priority. Amazing benefits. Great working environment. Good hours. Attentive managers, and a solid fundamental system for upward movement within the company.

Cons

The pay is average. I can't knock the company for paying the standard wages set in our economy, but it's still difficult to make ends meet without taking every overtime opportunity that pops up. Very taxing on maintaining healthy family interactions. It is what it is though.

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Hilton Response
9y
Thank you for taking the time to provide your opinion and feedback. We do our very best to provide competitive compensation packages. If you would like further assistance in addressing your concern, please reach out to your HR team or direct manager.
2.0
May 10, 2017
Recommend
CEO approval
Business Outlook

Pros

discounted hotel rooms for the employees and family

Cons

no work life balance, 6 days long hours expected. really high medical benefit cost

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Hilton Response
9y
Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.
4.0
Apr 26, 2017

Great Place to Work

Recommend
CEO approval
Business Outlook

Pros

Corporate is very pro-employee/team member

Cons

The company can play favorites. Often poor communication from divisional leadership

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Hilton Response
9y
Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Be sure to share any ideas you may have on improving communication between team members with your manager. The best ideas come from our Team Members. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do.
Viewing 277 - 279 of 11,515 Reviews

Glassdoor has 13,615 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.