Hilton reviews

3.9

74% would recommend to a friend

(11,515 total reviews)
avatar

Christopher Nassetta

86% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,515 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Reviews by job title

12K reviews
5.0
May 30, 2017

Grow

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company lots of benefits.

Cons

Grow In the company its really hard.

avatar
Hilton Response
9y
Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture that embraces all of our values. We are glad this is the case for you!
1.0
May 26, 2017
Recommend
CEO approval
Business Outlook

Pros

Great way to develop customer service skills. The interaction you get with every guest is very personal so over time it will improve your communication skills.

Cons

Horrible management. Too many politics for a small 4 star hotel. Unfair treatment for newcomers and the upper levels are biased to employees with higher seniority. I can understand if those with seniority have more leeway in certain things, however, it shouldn't be in everything. For example, when it came to scheduling and taking long breaks, employees that stayed longer were allowed to have their requests fulfilled. But if you are not there for long enough, even if you are the same title, you can't even request an early leave because you are feeling unwell (even with a doctor's note provided next day). Instead you will get interrogated like no tomorrow. Unbelievable. If you don't mind being mistreated like a tool, then feel free to work here.

avatar
Hilton Response
9y
Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. Thank you again for taking the time to share your thoughts with us.
4.0
May 23, 2017
Recommend
CEO approval
Business Outlook

Pros

The environment and energy working at Hilton is amazing. I've never been happier to work for a company before. The benefits are pretty good and room rate discounts have helped me travel more than I've ever imagined.

Cons

Pay could be better. I have a degree pertaining to my position but received a low starting hourly pay. There is opportunity for growth so it may be worth it to some.

avatar
Hilton Response
9y
Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture that embraces all of our values. We are glad this is the case for you!
Viewing 274 - 276 of 11,515 Reviews

Glassdoor has 13,615 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.