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      Hilton

      Engaged Employer

      Hilton reviews

      3.9

      75% would recommend to a friend

      (11,514 total reviews)
      avatar

      Christopher Nassetta

      86% approve of CEO

      63% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Work/Life balance

      3.4

      Senior management

      Hilton has an employee rating of 3.9 out of 5 stars, based on 11,514 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      12K reviews
      3.0
      Mar 9, 2009

      Be prepared to work your ass off

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are pretty good. Medical, Dental no cost. Free meals, and empowerment is encouraged. Comp rooms for employees at other Hiltons, but pretty hard to get a comp room at the more popular hotels. Transfers to other properties seem to be a bonus as Hilton seems to recognise the training they put into us may benefit other hotels.

      Cons

      Management is expected to work minimum of 12 hours per day. Usually its more because of all the recent layoffs. Key people were cut with not much thought behind how this will impact service. Many of us are not getting raises this year, ostensibly due to the economy, yet still we are working extraordinary hours.

      3.0
      Feb 14, 2009

      Blackstone runs off every loyal, long-term employee as it SUCCESSFULLY runs Hilton Hotels into the ground...Great job!

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Since the acquisition of Hilton by Blackstone, it's hard to remember the best reasons for working at Hilton. This company used to be very progressive and always had an open door policy. Outside of the recent changes, one of the biggest reasons i've remained at Hilton over the years was the ability to advance. Hilton usually will hire from within when jobs are available before they start looking outside the company. I feel like Hilton has been great for providing their employees with a great training ground and allowing you to get personal training in your current profession. The best reason of course is the huge discounts on hotel stays.

      Cons

      The downside of working for Hilton is the huge difference in salary compared to other companies. Hilton seems to consistently fall behind in fairly compensating their employees, cost of living raises, and appreciating loyal long-term employees. They will not try to retain an employee who has worked for the company for 10+ years, and would rather let them walk than even ask what it would take to keep them. The company is currently going through a huge "secretive" restructure. Even though they claim to be open and honest about the direction of the company, the general population knows we are all being lied to.

      3.0
      Nov 18, 2008

      Hilton's IT has succeeded in taking disorganization to a new level.

      Programmer analyst lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hilton has a team member travel program that allows employees to stay at Hilton properties at discounted rates. Although I have never once been able to get an "Employee" room at any hotel without personally calling the hotels general manager, it is possible to get "Family" rates which, although they are not free, are discounted from the properties normal nightly rate. Depending on what projects in IT you work in, there is some opportunity to work with some of the latest Microsoft technology. If you happen to work of one of these groups there are some really great toys to play with.

      Cons

      Hilton's corporate offices are very bloated with middle management. Layer after layer of bureaucracy that impedes the company from making any real progress. The Blackstone Group, who now owns Hilton is about to make a massive round of cuts and in the near future this may no longer be the case. Only time will tell. Corporate as a whole, has little or no project management processes in place to allow projects to be managed effectively. In most instances projects are successful in spite of themselves. If you can stand the utter lack of organization and the mind numbing bureaucracy, Hilton will be a fine place for you to work.

      Viewing 208 - 210 of 11,514 Reviews
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      Glassdoor has 13,614 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.