Hilton reviews

3.9

75% would recommend to a friend

(11,514 total reviews)
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Christopher Nassetta

86% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,514 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Reviews by job title

12K reviews
3.0
Nov 17, 2008
Recommend
CEO approval
Business Outlook

Pros

Hilton Hotels has a large IT community, thanks to the merger it had with Promus some years back. The nature of IT to create software and other apps for the business is commendable. It is primarily a Microsoft organization, but there are other opportunities for Unix, Java, and VLDB work. It is also a great place for aggressive, ladder-climbing people who are looking for a high-level management position.

Cons

Unfortunately, there is far too much upper management within the IT group. We often see first-year programmers reporting directly to directors. We also often see far too many levels of management, layered within a department whose primary function should be to provide the best product for our guests and the personnel who interact directly with the guests. Hilton also has a strange habit of promoting employees for odd and often unknown reasons. Never have I seen a better working example of the saying: "Those who can, work; those who cannot, manage." (paraphrased) Also, the obscene amount of high-level managers invariably leads to incredibly slow and irrational decisions. Couple this with with a development cycle that looks a little like Agile, and you have a preponderance of chaos with people constantly running around with their hair on fire. For the employees in the trenches who spend most of their time fixing the junk that the outsourced consultants manage to continually churn out, promotions are non-existent. All exempt employees (programmers) who genuinely work hard and are good at what they do will never find themselves in a different position, because everything would grind to a halt without them. It is true that, once in a position, a Hilton programmer will never advance. One other thing is the pathetic health and dental plans that keep getting more expensive and less effective year by year.

4.0
Sep 11, 2008
Recommend
CEO approval
Business Outlook

Pros

Friendly coworkers, everyone goes on a first name basis (corporate policy), diversity is an organizational theme, good benefits (except tuition reimbursement), average to above average salary, technical training, big on technology spending, free food and gifts numerous times per year, and a laid back environment.

Cons

Politics, poor tuition reimbursement, some jobs have less than average salary/benefits, "too corporate" at times, can be "cut throat" in certain areas/departments of the organization (or so I hear), favoritism by management in some areas, and Fox News in the break room! (really annoying).

3.0
Aug 30, 2008
Recommend
CEO approval
Business Outlook

Pros

Great employee discount. The discount we received on hotels is by far the best compared to working with other hotel chains. There were also some great people working there, and we had a lot of fun in between taking calls. Quite a few of the supervisors were also very down to earth, and understood that sometimes 'life happens' and you have to deal with it. When management did something to show their appreciation to the employees, it was usually very good. They provided meals during holidays, or offered pizza when they wanted us to work through lunch or take a lunch later.

Cons

In my position, if you were a minute late, corrective action had to be issued. If you were stuck in traffic, were in an automobile accident, sick, etc, and it caused you to be late or call in, corrective action had to be issued. Additionally, in HSC (Hilton Support Center, the name of the help desk for the hotels), we did more hand holding to assist hotel employees than we did actual IT support. Hotels employees would call because they didn't know how to balance a report, check in a guest, or print an invoice. 80% of the calls we took were procedural.

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