3.0
Dec 13, 2017
Unreliable tools, friendly staff
Former employee, less than 1 year
Barcelona
Recommend
CEO approval
Business Outlook
Pros
Mutual assistance well developed amongst workers, good atmosphere.
Cons
The nature of CC's relationship with their main client company is one of executants instead of experts. This leads to a lot of inefficiencies such as out-of-date and insufficiently precise metrics leading to a wide gap between what the customer really needs over the phone and what the client company demands. Tools are particularly unreliable. Closing a ticket under a fixed time is not a guarantee for having solved the issue. Workers with high level of empathy (normally an asset for this type of job) would find themselves in constant stress - some people were crying during office hours - because of a recurrent feeling of powerlessness.
