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      Capita

      Engaged Employer

      Capita reviews

      3.0

      41% would recommend to a friend

      (8,153 total reviews)
      avatar

      Adolfo Hernandez

      44% approve of CEO

      32% positive business outlook

      Ratings by demographic groups

      Capita has an employee rating of 3.0 out of 5 stars, based on 8,153 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Capita employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Reviews by job title

      8K reviews
      1.0
      Apr 23, 2017

      Big organisation but with poor management

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      good, recognisable brand, potential to move into other areas of the business

      Cons

      School-like environment, very unprofessional management

      3.0
      Oct 3, 2023

      Good exposure

      Senior marketing executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      High exposure to projects, fast-paced learning, good locations

      Cons

      overload of work, working long hours

      2.0
      Jan 30, 2023

      Would not recommend working here as a CSR

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      They pay on time every month. The training is easy and all equipment is provided. Fully remote option available.

      Cons

      Micromanagement is suffocating and insulting. The management have no trust in their employees. You will be asked to explain why your toilet break ran over 30 seconds. It is degrading to say the least. No HR department to speak to, you are left to be advised from your manager and if they disagree with you then you have no one else to go to. You will be taking a lot of abuse from customers if you work in their Irish Water department and it becomes mentally draining. The pay is also minimum wage. They promote opportunities to upskill but you will be waiting months to move department and after speaking about it with senior colleagues, I don't think your pay will increase very much. Working 42.5 hours a week here, when other companies work 37.5 hours and pay more money.

      Viewing 1 - 3 of 8,153 Reviews
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      ReviewsCapita reviews

      Glassdoor has 8,869 Capita reviews submitted anonymously by Capita employees. Read employee reviews and ratings on Glassdoor to decide if Capita is right for you.