5 Competency questions + 5 questions that you’ll be expected to answer in a STAR format. The competency based questions will consist of asking generic questions on Pensions. They will want quite detailed answers when it comes to the STAR questions so come prepared.
Interview questions [1]
Question 1
Tell me one time you had trained/unskilled a junior colleague.
I applied online. I interviewed at Capita in Jun 2026
Interview
Interveiw over teams, person was from South Africa, got an email for an offer. The background screening process is long. Everyone was friendly and helpful and also informative. There was a maths question during interveiw
I applied online. I interviewed at Capita (Liverpool, Inglaterra) in Nov 2022
Interview
smooth and the interviewer was friendly
asked basic situational questions
scenario based like explain a time where you handled a difficult situation, have you ever been part of a collaboration etc
Interview questions [1]
Question 1
explain a situation where you had to handle a vulnerable customer