Booking.com reviews

Hi thanks for your review, I am sorry that you feel the way you describe. We are working hard to make Rentalcars.com a Great Place to Work.and we are working hard to listen to our colleagues, nearly 100 of your former colleagues have been involved in Focus groups at Sunlight House feeding into the way we want to work going forward. We are also in the midst of the refurbishment which will give colleagues a proper canteen, with free breakfast, subsidised meals and a great environment with plenty of space. Plus we are looking at break times so I hope we are addressing many of your concerns. If you had a particular problem with a member of management then I'm not sure if you raised it or not but if there was an issue we'd be happy to talk about it. I thank you for recognising the potential we have to be a good place to work and can assure you that we are working hard to deliver against this potential. I am sorry that you have moved on from us, I hope that you have found a rewarding position and I'd like to wish you every success for the future.

Hi and thanks for the review. From what you have said, I assume that you are working in Customer Services. I am glad you like working in our diverse environment, the colleagues at Rentalcars.com are an amazing bunch. I completely agree with you that Managers should be transparent and explain "why" we are doing things or why a decision is made in a particular way. We should also be consistent across departments. As you will be aware as well as the investment in the Sunlight House refurbishment we are also launching a "New World" in terms of the way we are structured and rewarded. As part of this we are also going to be doing a lot more training, firstly,to help multi-skill our colleagues but also help our Managers to manage more effectively in our new world. If you were at our recent all colleague update, I hope you will recognise the role that our Values have to play in this and Ian's strong message about how we will be going forward. Around 100 of your colleagues have been involved in Focus groups, around creating our New World (you may have been one of them I don't know) but if you have any ideas or suggestions the team would be delighted to hear them.