A fake smile goes a long way - Anonymous employee Booking.com Employee Review

2.0
Dec 7, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The most enjoyable part is some of your co-workers. They have your back (most of the time) and are more welcoming than management

Cons

False advertising is everywhere in this company so expect angry customers 24/7 and bad refund policy's. The management are terrible, don't have a clue how to do their job well. Constantly lie and fake a smile to your face then call you behind your back. Crazy shifts, never the same from week to week. Working til 23:00, in at 10:00 next morning. Kitchens are tiny, often no tables/space to eat your lunch. Stupid break times at start of shifts so go 4 hours without one later on. The management constantly look over your shoulder, questioning every second you are not the phone "so sorry I had to blow my nose" it's ridiculous. There is no trust between staff and management. Overall all they care about is making money, nothing else matters to them.

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Booking.com Response
10y
Hi thanks for your review, I am sorry that you feel the way you describe. We are working hard to make Rentalcars.com a Great Place to Work.and we are working hard to listen to our colleagues, nearly 100 of your former colleagues have been involved in Focus groups at Sunlight House feeding into the way we want to work going forward. We are also in the midst of the refurbishment which will give colleagues a proper canteen, with free breakfast, subsidised meals and a great environment with plenty of space. Plus we are looking at break times so I hope we are addressing many of your concerns. If you had a particular problem with a member of management then I'm not sure if you raised it or not but if there was an issue we'd be happy to talk about it. I thank you for recognising the potential we have to be a good place to work and can assure you that we are working hard to deliver against this potential. I am sorry that you have moved on from us, I hope that you have found a rewarding position and I'd like to wish you every success for the future.

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CEO approval
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Pros

Great, definitely recommend if looking for start up

Cons

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Booking.com Response
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
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Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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