Booking.com reviews

4.1

80% would recommend to a friend

(7,584 total reviews)
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Glenn Fogel

71% approve of CEO

68% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
2.0
Sep 2, 2019
Recommend
CEO approval
Business Outlook

Pros

Salary, free meal, straight shift

Cons

Poor training, repetitive job, terrible management training from above. Very few option to grow within the company. Useless meetings.

2.0
Oct 9, 2018

Customer Service

Recommend
CEO approval
Business Outlook

Pros

Good office location, brews and fruits for free

Cons

Still needs to improve much in Barcelona. A lot of unhappy workers and people normally don’t stay more than 6 months because it’s quite stressful and management is not effective.

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Booking.com Response
7y
Hi and thanks for your feedback. Whilst I wish it was more positive we welcome all your feedback as that is how we will get better. As you will know our Barcelona office has been incredibly successful going from an empty office to 150+ people in less than a year and performing really well in terms of KPIs - thank you. Having said that, I agree that having such a rapid take off has given us some challenges over the last 12 months, we have lost too many people (although that is starting to Notably improve) and at times I'm sure it has been a challenging environment. I'm not going to go into details on here but you will be aware of a number of changes that we have made over the last month or so aimed at making our Barcelona office the best place to work in Barcelona. I'm not sure if you've seen the results yet but the Your Voice results from Barcelona were quite encouraging, although I'd never say that we could not do more to become an even better place to work. Thanks again Ryan
1.0
Aug 25, 2018
Recommend
CEO approval
Business Outlook

Pros

New office Nice location Free hot drinks, juice and fruits

Cons

Numbers, numbers, numbers. It’s all about numbers. Quantity over quality. Management is a joke. Don’t you dare to ask too many questions as their faces will tell you enough... Shut up and do your job!

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Booking.com Response
7y
Hiya, thanks for your feedback and review, although I am clearly disappointed by what you have to say. To be honest, a successful business is about numbers, numbers, numbers. If you want to join a business that is not, then I wish you well. We are growing fast which is why Barcelona has gone from 0 to 150+ employees in less than a year. Have we had challenges with this? - yes Are we aware of them and taking action? - yes Would you rather be in a drab, no growth, no learning environment? - up to you I see that you have left us now, which I am genuinely sorry about, that is not good. However, it also means that you have not seen / experienced some of the recent developments that we have put in place. I can tell you now that our ambition is to be the best place to work as business and this also applies in Barcelona so I'm sorry that the timing was not right for you but watch this space, thanks Ryan
Viewing 28 - 30 of 7,584 Reviews

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