BT Group reviews

3.7

68% would recommend to a friend

(10,815 total reviews)
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Allison Kirkby

72% approve of CEO

56% positive business outlook

BT Group has an employee rating of 3.7 out of 5 stars, based on 10,815 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BT Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

11K reviews
1.0
Jul 22, 2014
Recommend
CEO approval
Business Outlook

Pros

Although I honestly can't think of many at all, I suppose it's just a currently stable company to work in really.

Cons

Unless you happen to be one of management's favourite little darlings your contributions will not count. Any good work done either gets discredited or just gets ignored. Further to that you will soon find yourself in the DN category. Receive any corrective feedback at any point during the quarter even right at the end, don't be surprised if you actually get marked as U - unsatisfactory. Working at BT has shown me that it's a bullying culture wriggled against me and designed to manage people out using the contradictory performance management system and HR. Unless you are a favorite with a pretty face. Also don't expect a decent pay increase. 2.5% really feels like being spat on or like a tramp being given 2 pence by a rich egotistical biggot despite hard work done. BT really does everything on the cheapest of the cheap, which really isn't surprising for a company with a 30 Billion pound debt (probably due to all the fines by Ofcom). Employees are seldomly encouraged and inspired to help them want to do better. They just get ignored, discredited and demoralised - unless a little favorite pet of management's. So far I have not come across one person who has said they like their services provided by BT. Friends, family and random people have all said they can't wait to move to a different provider. Slow Internet speeds, repulsively bad customer service, over charged and the list goes on.

1.0
Jun 8, 2014
Recommend
CEO approval
Business Outlook

Pros

Good brand, good history, benefits better than average. Some great people work here, There are some good Managers among the "will do anything to get on" brigade which are unfortunately on the increase.

Cons

Performance Management (Not changed despite claims to the contrary) Smoke and mirrors with a pretence of a change. Openly told to "distribute" your team or be marked down, followed in the next breath by "there is no forced distribution". unregretted leavers replaced by "healthy churn" same thing disguised by including all forms of leavers, but focus on kicking people out and a witch hunt to ensure a certain number of so called "poor performers" are exited to meet targets. Pioneers programme is great, but its core principles are not observed from the top, why waste all that money if you have no intention implementing a genuine change from the top? And by the way, meritocracy does not mean spend one hour a week talking about who we can kick out and how the kicking out is progressing. Makes coming to work depressing,

1.0
Mar 26, 2014
Recommend
CEO approval
Business Outlook

Pros

Pride in working for a communications giant and multi-national powerhouse. Interesting work, collaboration and teamwork

Cons

At the "shop floor" level, it's a jungle, populated by hungry predators. If you do decide to work for them, take great care to ensure that you don't end up with metalwork in your back. In theory, there's a collegiate spirit in the company, with co-operation and respect between the individual subsidiaries. In reality, it's a series of Fiefdoms with an internal economy which ensures that they are all trying to steal each other's lunch money.

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