Bad company Culture - Customer Service Advisor BT Group Employee Review

1.0
Mar 26, 2014
Recommend
CEO approval
Business Outlook

Pros

Pride in working for a communications giant and multi-national powerhouse. Interesting work, collaboration and teamwork

Cons

At the "shop floor" level, it's a jungle, populated by hungry predators. If you do decide to work for them, take great care to ensure that you don't end up with metalwork in your back. In theory, there's a collegiate spirit in the company, with co-operation and respect between the individual subsidiaries. In reality, it's a series of Fiefdoms with an internal economy which ensures that they are all trying to steal each other's lunch money.

Explore other reviews about BT Group

5.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Good money, so good money

Cons

Long hours very long hours

4.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are better than most US companies. You get twice or triple the numbers of days off per year.

Cons

Focus is more on originating company location for group events and emails. Due to time zone differences, it can be difficult to work with others without adjusting your schedule. It is difficult to get promoted outside originating country. Roles are few and far between in the US.

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