BT Group reviews

- you can not feel proud about the end service you are helping to provide, very often - constant re-orgs that don't address the things that impact bottom line or customer experience - client facing people are leaving at a very rapid pace and they are being replaced by a less experienced full time employee or an outsourced person. - Poor systems which are supported out of India - Bad processes and procedures - there is no real team feel created by senior management and little appreciation expressed for those who work hard to over compensate for the lack of internal support - not enough respect for the customer..."easier to keep a client then get a new one" is not something they seem to value. - there is a real lack of cooperation between department heads. - Finger pointing culture due to poor leadership by men who have spent the bulk of their career at BT. - Too much outsourcing which in the end costs them more due to re-works, loss of business and opportunity cost - A lack of passion to succeed - BTGS management changes directions very often and deliver a confusing message to employees - BTGS does not invest in it's people - BTGS does not have as an impressive product line when you compare quality and price - BTGS tends to make the same mistakes frequently and they don't seem to realize or care - Poor morale among staff - BTGS' technology lacks innovation and is behind the curve

Bullying and harassment by Managers and senior Management (right up to CEO level) is rife and part of the BT culture. It has become institutionalised. If your face doesn't fit and you are not one of the Management's favourites, then you're out of a job. Under the current economic climate, BT are using Bullying tactics to get rid of people rather than pay them redundancy... PIP or Personal Improvement Plans are being used to victimise a number of targetted employees, alleging that they are under performing and then dismissing them with a couple of month's pay