American Express reviews

4.1

81% would recommend to a friend

(18,588 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,588 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Jul 24, 2024
Recommend
CEO approval
Business Outlook

Pros

The salary for a customer service position is quite good for Spain. Meal card. You learn a lot if it's your first job I would say you can do it but it's hard mentally.

Cons

It's a job that will make you cry. Bad mood all the time. You basically get yelled at on the phone the whole day. I would not advise anyone to come work here, you have to take 60-80 calls a day. Sometimes it's just people complaining the whole day because they have raised the price of the cards or made a mistake. There is a lot of things to learn and a lot of pressure. You can't just go to the bathroom or you have to be 1-2min max back , you have a status and have to stay available. Poor management it really depends on who you have. Poor career development if you are a top performer they will do anything to make you stay and not leave in another department. Other departments are ok and not as stressful.

5.0
Sep 16, 2018

Simply a great place to work.

Recommend
CEO approval
Business Outlook

Pros

A very correct, human and caring company that puts a lot of effort in making the employee feel at home. Both team leader and HR played a crucial role and managed to deliver a work environment that invited me to go the extra mile.

Cons

The recruitment process demanded some patience but from the moment I was accepted, local HR took over and handled my employment in just a few hours. I'm very grateful for their help.

5.0
Sep 14, 2025

Trusted company

Recommend
CEO approval
Business Outlook

Pros

They care about collegues Good working balance Great brand and market relevance

Cons

Very matricial company, difficult to take quick decisions sometimes

Viewing 4 - 6 of 18,588 Reviews

Glassdoor has 21,939 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.