Is ADP a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at ADP have rated their employer with 3.3 out of 5 stars in 379 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at ADP .

Does ADP pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at ADP with 3.2 out of 5 stars based on 379 anonymously submitted employee reviews. This is 9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at ADP.

How happy are Customer Service (CSR) professionals working at ADP?

44% of Customer Service (CSR) employees at ADP would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Customer Service (CSR) professionals have also rated ADP with a 2.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.5 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1668 reviews)); "Flexible and good work life balance" ((in 1438 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1430 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1064 reviews)); "Training was great until you actually work in your payroll position and you are doing everything but payroll." ((in 755 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 833 reviews)); "Some managers are bad apples but not all" ((in 488 reviews)); "low salary and very influenced" ((in 479 reviews)); "Poor upper management." ((in 158 reviews)); "Can be stressful and long hours" ((in 150 reviews))

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ADP

ADP Customer Service (CSR) reviews

3.3

44% would recommend to a friend

(379 total reviews)

Maria Black

49% approve of CEO

48% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.5

Culture & values

3.3

Career opportunities

3.2

Compensation and benefits

3.1

Senior management

2.9

Work/Life balance

Customer Service (CSR) employees have rated ADP with 3.3 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

379 reviews

2.0

Sep 9, 2025

Bad management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits and tuition reimbursement.

Cons

Bad management, blackout periods November - March. Scheduled breaks and only a 30 minute lunch.

ADP Response

9mo

Thank you for your insights and assessment regarding your time with ADP.

5.0

Sep 4, 2025

The Kind of Work Family You Want to be A Part Of

Account manager

Recommend

CEO approval

Business Outlook

Pros

Supportive teams and Management, growth in career opportunities.

Cons

Implementation issues that later cause problems for clients, which lead to payroll, or other departments needing to fix in a short period of time.

ADP Response

9mo

We appreciate the review and rating. Thank you for sharing your ADP experience with us on Glassdoor.

2.0

Sep 1, 2025

Interesting Place

Account manager

Recommend

CEO approval

Business Outlook

Pros

Never a dull moment. Not a boring job.

Cons

A lot of gossiping and lack of leadership

ADP Response

9mo

Thank you for sharing your insights and review with us on Glassdoor.

Viewing 16 - 18 of 379 Reviews

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Jobs at ADP

Digital Sales - Team Manager (Sales Executive), France

Barcelona

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Associate Sales Manager

Barcelona

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Digital Sales District Manager - English Speaking

Barcelona

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Digital Sales District Manager - English Speaking

Barcelona

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Sr. Business Consultant

Barcelona

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ADP Customer Service (CSR) reviews

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Bad management

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