Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      ADP

      Engaged Employer

      ADP Customer Service (CSR) reviews

      3.3

      44% would recommend to a friend

      (379 total reviews)
      avatar

      Maria Black

      49% approve of CEO

      48% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.5

      Culture & values

      3.3

      Career opportunities

      3.2

      Compensation and benefits

      3.1

      Senior management

      2.9

      Work/Life balance

      Customer Service (CSR) employees have rated ADP with 3.3 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      379 reviews
      4.0
      Sep 9, 2013

      A great place to start a career

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible, Great Career Opportunities, Competitive Pay, Heath Benifits

      Cons

      Location, Location, Location....Internal Communication, Bonus Structure, Job Requirements change frequently

      4.0
      Aug 26, 2013

      Good Work/Life Balance

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love the work/life balance at ADP. Training is also good. I've been lucky to work with great teams and great managers. They offer great PTO benefits especially working for more than 5 years.

      Cons

      Can be stressful at times. The pay could be a little bit better for the amount of work we do.

      2.0
      Aug 8, 2013

      Not What I Expected

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good training on how 401k accounts work, good people, chance to work at home sometimes

      Cons

      No communication, position changed drastically in less than a year from what I was told it would be, more work and less people and no change in pay, new manager and too many changes all at once, some of them make no sense. Outsource customer service to another country which causes a lot of cranky calls to the US call centers and many of our overseas colleagues don't understand the basics of retirement accounts and the US economy/tax system. They are great people, though.

      Viewing 361 - 363 of 379 Reviews
      Related searches: ADP Customer Service (CSR) jobs | ADP Customer Service (CSR) salaries | ADP benefits | ADP Customer Service (CSR) interviews | ADP conversations
      ADP reviewsADP Customer Service (CSR) reviews

      Glassdoor has 24,927 ADP reviews submitted anonymously by ADP employees. Read employee reviews and ratings on Glassdoor to decide if ADP is right for you.