ADP Customer Service (CSR) reviews

3.3

44% would recommend to a friend

(379 total reviews)
avatar

Maria Black

49% approve of CEO

48% positive business outlook

Customer Service (CSR) employees have rated ADP with 3.3 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

379 reviews
3.0
Mar 23, 2013

Challenging

Recommend
CEO approval
Business Outlook

Pros

Good benefits and great sales learning tools

Cons

Challenging quotas, and a lot of turn over of employees.

5.0
Mar 7, 2013
Recommend
CEO approval
Business Outlook

Pros

Position allowed me to work from home & choose my hours like 6-3, 7-4, 8-5. This was a great work/life balance. Training was available remotely. ADP provides lots of resources. I had a manager who built a strong team.

Cons

Requires lots of self-discipline as one can feel isoloated. Job can be stressful. Higher salary or bonus would be a plus.

3.0
Sep 4, 2012
Recommend
CEO approval
Business Outlook

Pros

Work from home remotely encouraged Strong balance sheet Heavy client service emphasis Most training delivered virtually, learning is encouraged if you have time for it.

Cons

Disparate support models for product and client centric approaches difficult to navigate No overarching approach to bridging different systems and products across ADP Performance reviews are mainly a suggestion Practice where even if in vacation you may not be on vacation due to a client need

Viewing 364 - 366 of 379 Reviews

Glassdoor has 24,927 ADP reviews submitted anonymously by ADP employees. Read employee reviews and ratings on Glassdoor to decide if ADP is right for you.