ADP Customer Service (CSR) reviews

3.3

44% would recommend to a friend

(379 total reviews)
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Maria Black

49% approve of CEO

48% positive business outlook

Customer Service (CSR) employees have rated ADP with 3.3 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

379 reviews
3.0
Feb 13, 2014
Recommend
CEO approval
Business Outlook

Pros

Good compnay, good benefits, national large company with good reputation.

Cons

Customer Service is inconsistant, each of the reps are not consistant. Not much room for movement with divisions.

2.0
Dec 1, 2013
Recommend
CEO approval
Business Outlook

Pros

ADP has flexible schedules for some positions, which enhances work/life balances. The company offers a lot of opportunity for volunteering and charity work.

Cons

Large workload and long hours. Management has problems balancing workload, so employees expected to pick up the slack. The company is slow to respond to feedback and the bottom line is more important than employee satisfaction. Certain business groups have low morale and distrust with senior management.

Viewing 358 - 360 of 379 Reviews

Glassdoor has 24,928 ADP reviews submitted anonymously by ADP employees. Read employee reviews and ratings on Glassdoor to decide if ADP is right for you.