Is ADP a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at ADP have rated their employer with 3.3 out of 5 stars in 379 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at ADP .

Does ADP pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at ADP with 3.2 out of 5 stars based on 379 anonymously submitted employee reviews. This is 9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at ADP.

How happy are Customer Service (CSR) professionals working at ADP?

44% of Customer Service (CSR) employees at ADP would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Customer Service (CSR) professionals have also rated ADP with a 2.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.5 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1668 reviews)); "Flexible and good work life balance" ((in 1438 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1430 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1064 reviews)); "Training was great until you actually work in your payroll position and you are doing everything but payroll." ((in 755 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 833 reviews)); "Some managers are bad apples but not all" ((in 488 reviews)); "low salary and very influenced" ((in 479 reviews)); "Poor upper management." ((in 158 reviews)); "Can be stressful and long hours" ((in 150 reviews))

Skip to content Skip to footer

Notifications

ADP

ADP Customer Service (CSR) reviews

3.3

44% would recommend to a friend

(379 total reviews)

Maria Black

49% approve of CEO

48% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (379 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated ADP with 3.3 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

379 reviews

4.0

Apr 22, 2025

ADP

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great training and on going support

Cons

A lot of competition in the market

ADP Response

Thank you for sharing your experience and feedback with us on Glassdoor. We are glad that you enjoyed your time at ADP and we value your contribution.

5.0

Apr 4, 2025

Lots of opp

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great training and growth opportunities

Cons

Creepy bosses and toxic culture

3.0

Apr 3, 2025

Good job

Account manager

Recommend

CEO approval

Business Outlook

Pros

Free food on extremely busy days, nice people, advancement

Cons

Not much, just high work load environment but common in any corporate job, low pay with high work load

Viewing 31 - 33 of 379 Reviews

Top companies for "Compensation and Benefits" near you

SAP

3.9★Compensation & Benefits

Cisco

4.0★Compensation & Benefits

Autodesk

4.0★Compensation & Benefits

BMW Group

4.0★Compensation & Benefits

Jobs at ADP

Digital Sales - Team Manager (Sales Executive), France

Barcelona

View job

Associate Sales Manager

Barcelona

View job

Digital Sales District Manager - English Speaking

Barcelona

View job

Digital Sales District Manager - English Speaking

Barcelona

View job

Sr. Business Consultant

Barcelona

View job

View all Customer Service (CSR) Jobs

ADP reviews FAQs

ADP reviews ADP Customer Service (CSR) reviews

ADP

ADP Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

ADP

Lots of opp

Good job

Top companies for "Compensation and Benefits" near you

Jobs at ADP

ADP reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Top companies for "Compensation and Benefits" near you

Jobs at ADP

ADP reviews FAQs