TELUS Technical Support Representative interview questions

1. Applicant Data Sheet and Resume Submission 2. Initial Interview (Basic and Company Questions) - HR 3. Examination 3.1. Typing Test (at least 35 wpm) 3.2. Grammar and Communication Assessment 3.3. Technical (Account Specific Exam) 4. Final Interview (Behavioral and Situational Questions) - Operations Manager 5. HR Orientation and Contract Signing

The phone interview was first for me, Lindsay was sooo down to earth but I could tell she was stern. The phone interview was great. I got invited to the interview the next day, I took an assessment, fairly easy. The actual interview was by two managers. They asked "tell me about a time" questions and two role plays. It went well enough I got offered a position and I accepted overall excellent experience