Overview:
JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.
Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses.
For more information, visit www.jaggaer.com
CV in English is required
What We’re Looking For
We are looking for a customer-oriented professional with strong problem-solving and communication skills who enjoys working at the intersection of technology and customer support.
Principal Responsibilities:
- Providing functional support to customers and their suppliers in the use of the JAGGAER platform, including first-line assistance with technical issues
- The connection point between customers and other departments (Development, Project management, Professional services, etc.)
- Analyzing customer and project-specific interfaces and workflows
- Customer relationship and escalation management on your own responsibility
- Responsible for processes and knowledge of in-house solutions
- Ability to translate technical knowledge and concepts to non-technical people
Position Requirements:
- Good understanding of business processes and proficient computer skills
- Strong customer focus, communication skills, and high stress resistance
- Ability to learn quickly and willingness to do so
- Creative, solution-oriented, and able to work autonomously
- Proficiency in Spanish and English
What We Offer
- Positive and fun atmosphere within a young and motivated team, and a competitive salary and career progression
- Short communication channels, fostering creativity, as well as an international, professional environment with exciting opportunities, and an open-minded, dynamic corporate culture with training and development
- Meal vouchers
Equal Opportunity
We are committed to creating a fair, inclusive, and supportive workplace for all.
All employment decisions are based on objective and gender-neutral criteria.
We do not request or consider information about current or past compensation during the hiring process.
Our values
At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them — the way we collaborate, innovate, solve problems, and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies.
Transparency – Openness Builds Trust
Candor strengthens relationships, speeds decision-making, and ensures problems are solved together—with customers, teammates, and partners.
Entrepreneurial Spirit – Own It, Drive It, Make It
A customer-focused, problem-solving mindset is at the cornerstone of both organizational and personal growth.
Accountability – Thumbs In, Not Fingers Out
We take responsibility ourselves before pointing elsewhere.
Metrics-Driven Results – Outcomes Over Activities
Data and evidence guide our decisions, help us correct course quickly, and ensure we are delivering meaningful impact.
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