Santander Customer Service Representative interview questions
Updated Jan 11, 2026
based on 43 ratings
Difficulty
Average
Experience
Mostly positive
How others got an interview
74%
Applied online
Applied online
12%
Recruiter
Recruiter
6%
In Person
In Person
3%
Other
Other
3%
Employee Referral
Employee Referral
3%
Staffing Agency
Staffing Agency
Interview search
43 interviews
Viewing 21 - 25 of 43 Interviews
Santander interviews FAQs
Customer Service Representative applicants have rated the interview process at Santander with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 60.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Santander overall takes an average of 32 days.
Common stages of the interview process at Santander as a Customer Service Representative according to 1 Glassdoor interviews include:
One on one interview: 50%
Presentation: 50%
Here are the most commonly searched roles for interview reports -
Very easy interview process. Over the phone first, then in person. Two weeks later received an offer. Negotiated the salary, then start date was the following month on the 6th.
I applied online. The process took 4 weeks. I interviewed at Santander (Madrid) in Dec 2021
Interview
Muy buen proceso, primero una entrevista con HR, súper agradable parecía más bien una conversación. Luego otra entrevista con el jefe del área, preguntas más situaciones y de tu experiencia previa con ejemplos, muy agradable también. Luego otras dos más con case study’s y role playings para resolver.
I applied online. The process took 1 week. I interviewed at Santander (Glasgow, Escocia) in May 2018
Interview
You are introduced to the job and workplace, a short presentation about the job, fairly simple maths test to ensure you have basic maths skills, one-to-one interview about your career goals and previous experience