Santander Customer Service Representative interview questions
based on 43 ratings - Updated Jan 11, 2026
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74%
Applied online
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12%
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6%
In Person
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3%
Other
Other
3%
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Employee Referral
3%
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Santander interviews FAQs
Customer Service Representative applicants have rated the interview process at Santander with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 60.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Santander overall takes an average of 32 days.
Common stages of the interview process at Santander as a Customer Service Representative according to 1 Glassdoor interviews include:
Presentation: 50%
One on one interview: 50%
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I applied online. I interviewed at Santander in Jun 2020
Interview
Phone interview due to Covid, took about 20 minutes, about half of the interview was being given information about the position and the other half was standard customer service interview questions
Interview questions [1]
Question 1
Describe a time where you had to help a frustrated customer
I applied through a recruiter. The process took 1 week. I interviewed at Santander (Leicester, Inglaterra) in Nov 2016
Interview
The interview first started off with a telephone interview, after I was Successful I went on to the assessment day which had a numerical and a verbal test after that it was a one to one interview
I applied online. The process took 3 weeks. I interviewed at Santander (Leicester, Inglaterra) in Feb 2020
Interview
It was very quick however they make you wait after the telephone interview and don’t even let you know if you’ve been successful or not I’ve had to email them a number of times