Santander Customer Service Representative interview questions
Updated Jan 11, 2026
based on 43 ratings
Difficulty
Average
Experience
Mostly positive
How others got an interview
74%
Applied online
Applied online
12%
Recruiter
Recruiter
6%
In Person
In Person
3%
Other
Other
3%
Employee Referral
Employee Referral
3%
Staffing Agency
Staffing Agency
Interview search
43 interviews
Viewing 16 - 20 of 43 Interviews
Santander interviews FAQs
Customer Service Representative applicants have rated the interview process at Santander with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 60.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Santander overall takes an average of 32 days.
Common stages of the interview process at Santander as a Customer Service Representative according to 1 Glassdoor interviews include:
Presentation: 50%
One on one interview: 50%
Here are the most commonly searched roles for interview reports -
Was through phone call with HR and it was about the previous experience and stuffs. It was a smooth phone call and they have given time to think and answer each part.
It was very straightforward they just asked competency based questions.The managers want to make sure that you are able to deal with all types of customers and you are are open to learning the new process that are implemented. They might ask you to demonstrate how you deal with tough customers.
Interview questions [1]
Question 1
Competency questions: -Dealing with tough customers -Time when you went over and beyond for a customer.
I applied online. The process took 2 weeks. I interviewed at Santander in Jan 2023
Interview
screening call, then 1 hour microsoft teams meeting. competency questioned asked as well as questions about your experience working. Pretty straightfoward and relaxed, interview was nice and friendly. All good.
Interview questions [1]
Question 1
TEll me a time when you went above and beyond to deliver great customer service.