Santander Customer Service Representative interview questions
Updated Jan 11, 2026
based on 43 ratings
Difficulty
Average
Experience
Mostly positive
How others got an interview
74%
Applied online
Applied online
12%
Recruiter
Recruiter
6%
In Person
In Person
3%
Other
Other
3%
Employee Referral
Employee Referral
3%
Staffing Agency
Staffing Agency
Interview search
43 interviews
Viewing 6 - 10 of 43 Interviews
Santander interviews FAQs
Customer Service Representative applicants have rated the interview process at Santander with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 60.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Santander overall takes an average of 32 days.
Common stages of the interview process at Santander as a Customer Service Representative according to 1 Glassdoor interviews include:
One on one interview: 50%
Presentation: 50%
Here are the most commonly searched roles for interview reports -
Video interview where you’ll be asked a series of questions. The process isn’t too haunting but very well to prepare in advance to ensure you can answer properly
Face to face
I applied online. The process took 2 weeks. I interviewed at Santander (Sheffield, Inglaterra) in Oct 2021
Interview
I applied online initially, then there were a set of maths tests to take before being offered an interview, then after a brief phone call I was invited to a group interview with a mini solo interview and then offered the job
I applied through a recruiter. The process took 1 week. I interviewed at Santander
Interview
Did application online, recruiter reached out to me. Spoke to him a little bit then got scheduled to speak to a manager. Nailed my interview, manager even said I'm a yes for him and he would love to hire me. Just for me to get ghosted by them and to receive an email a week later saying the position has been filled.
Interview questions [1]
Question 1
Describe a time when you had an irate customer, how did you handle it?