IKEA Customer Service Representative (CSR) interview questions
Updated Apr 16, 2026
based on 85 ratings
Difficulty
Average
Experience
Very positive
How others got an interview
78%
Applied online
Applied online
9%
In Person
In Person
7%
Employee Referral
Employee Referral
3%
Other
Other
2%
Recruiter
Recruiter
2%
Campus Recruiting
Campus Recruiting
Interview search
85 interviews
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IKEA interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at IKEA with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 82.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at IKEA overall takes an average of 17 days.
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I applied online. The process took 1 day. I interviewed at IKEA (Sunrise, FL)
Interview
The interview was pretty quick and easy as far as most other job interviews I've experienced. Questions were asked about job history, previous job details, skills, etc. Interviewer was personable and easy to open up to and talk to.
I applied in-person. The process took 2 weeks. I interviewed at IKEA (Highlands Ranch, CO) in Jan 2019
Interview
It was a big walk in interview where people lined up for the position there applying for, you tell them your name and fill out some paperwork then the person interviewing you comes and gets you. You sit down at a table and have a one on one interview.
Interview questions [1]
Question 1
What have you done to go above and beyond in customer service.
Easy because at the time they had a lot of positions open. The Interview process was easy they really ask more questions regarding your personality and how it makes you different from everyone else.