IKEA Customer Service Representative (CSR) interview questions
Updated Apr 16, 2026
based on 85 ratings
Difficulty
Average
Experience
Very positive
How others got an interview
78%
Applied online
Applied online
9%
In Person
In Person
7%
Employee Referral
Employee Referral
3%
Other
Other
2%
Recruiter
Recruiter
2%
Campus Recruiting
Campus Recruiting
Interview search
85 interviews
Viewing 56 - 60 of 85 Interviews
IKEA interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at IKEA with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 82.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at IKEA overall takes an average of 17 days.
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The interviewer was very kind and supportive, the questions were all based on the IKEA values so learn them, not your typical interview at all so be prepared to think on the spot.
I applied online. The process took 2 weeks. I interviewed at IKEA (Centennial, AZ) in Feb 2018
Interview
It was very well organized. There were several hiring managers in the room that you interviewed at the same time which was a little intimidating but the questions were very standard for the position.
Interview questions [1]
Question 1
Provide an example of how you resolved and unexpected issue?
How would you handle a customer objection to a service provided?
Great to learn that your interview went well! And super happy that you accepted the offer. We look forward to having you a part of the Centennial team!
I applied online. The process took 3 weeks. I interviewed at IKEA (Sídney)
Interview
3 weeks at least
3 interviews
First One on the phone
Second one, with HR and the manager of the Department you applied for
Third time is a group interview and background checks
Interview questions [1]
Question 1
Why did you applied
What us your background
What would you do in case of difficult customer
What do you know about us