IKEA Customer Service Representative (CSR) interview questions
Updated Apr 16, 2026
based on 85 ratings
Difficulty
Average
Experience
Very positive
How others got an interview
78%
Applied online
Applied online
9%
In Person
In Person
7%
Employee Referral
Employee Referral
3%
Other
Other
2%
Recruiter
Recruiter
2%
Campus Recruiting
Campus Recruiting
Interview search
85 interviews
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IKEA interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at IKEA with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 82.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at IKEA overall takes an average of 17 days.
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I applied online. The process took 5 days. I interviewed at IKEA (Zúrich) in Jan 2021
Interview
Zuerst eine normale Bewerbung mit lebenslauf und motivationsschreiben senden über ikea website in form von formular ausfüllen .. Ein paar tage danach online interview. Und als schluss noch eienen live online interview mit den vorgesetzten
I applied online. I interviewed at IKEA (Dublín, Dublín) in Aug 2020
Interview
It was brief and straight to the point. My interviewer had a bland expression, so I couldn't determine much. I made myself comfortable by seeing the interviewer as a work colleague. It lasted for about 30 minutes and I was told that a feedback would be sent to my email.
I applied online. I interviewed at IKEA (Costa Mesa, CA) in Mar 2018
Interview
I was asked simple "get to know me" questions and some specific questions about how I handled certain situations. If you have a bunch of stand out situations at old jobs, you'll be prepared for the interview. Times you had to deal with upsetting customer situations, difficult coworkers, etc.
Interview questions [1]
Question 1
Q: Tell me about a time you had a difficult customer and how did you handle it.