IKEA Customer Service Representative (CSR) interview questions
Updated Apr 16, 2026
based on 85 ratings
Difficulty
Average
Experience
Very positive
How others got an interview
78%
Applied online
Applied online
9%
In Person
In Person
7%
Employee Referral
Employee Referral
3%
Other
Other
2%
Recruiter
Recruiter
2%
Campus Recruiting
Campus Recruiting
Interview search
85 interviews
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IKEA interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at IKEA with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 82.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at IKEA overall takes an average of 17 days.
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I applied online. I interviewed at IKEA (North Portland, OR) in Mar 2021
Interview
it was friendly and easy to communicate, she was talking fast but easy to keep up with. i was able to answer all the questions off the top of my head. meaning they were easy to answer.
Interview questions [1]
Question 1
how many years of customer service experience do you have
I applied online. I interviewed at IKEA (Montreal, QC) in Oct 2020
Interview
You had to do a small quiz, a few questions asking you to find information on the website and provide them the info in a way you would to a customer as well as introduction video. After these steps, if you are accepted to the next round there is a video interview!
Interview questions [1]
Question 1
What do you believe is most important when working in customer service.
I applied online. The process took 3 days. I interviewed at IKEA (Londres, Inglaterra) in Jan 2021
Interview
After applying online, I was given an online assessment. After passing this, I was asked to record a video of me answering a few questions which was sent to the employers. Then I was invited to a video call with the employee which was about 30-40 mins long, very comfortable.