IKEA Customer Service Representative (CSR) interview questions
Updated Apr 16, 2026
based on 85 ratings
Difficulty
Average
Experience
Very positive
How others got an interview
78%
Applied online
Applied online
9%
In Person
In Person
7%
Employee Referral
Employee Referral
3%
Other
Other
2%
Recruiter
Recruiter
2%
Campus Recruiting
Campus Recruiting
Interview search
85 interviews
Viewing 41 - 45 of 85 Interviews
IKEA interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at IKEA with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 82.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at IKEA overall takes an average of 17 days.
Here are the most commonly searched roles for interview reports -
In person interview. Received a call in 3 days after application. 20 min total interview. Very informal. Standard interview process and format. Interview held at location. Easy process to navigate.
I applied online. The process took 1 week. I interviewed at IKEA in Jun 2021
Interview
Because of Covid the process happens almost fully online, you send your application and get a request to answer a few questions in HireVue, then you meet with your prospective manager online for the second part of the interview.
It went well and they also guide people with better qualifications and over qualified people. Otherwise it went very well and in a structured and organized way. Many vacancies at this pandemic time also.
Interview questions [1]
Question 1
They have given COVID situation as topic in group discussion.