Booking.com Customer Service Team Leader interview questions

After my online application, at first they sent me an email that the position was fulfilled. But after 20 days they sent me a second email in order to set an interview for phone screening.

I think Booking.com should seriously consider replacing the hiring manager with a robot. The candidates would most likely not even notice. One of the most disappointing interview experiences I've had. The hiring manager read questions from a script and did not engage in the conversation at all. I was hoping for a conversation between two human beings but instead it turned into a monologue. The hiring manager did not ask any further questions when I gave answers, all they did was write down my answers. As it was a video interview, I noticed the hiring manager was constantly busy taking notes, even leaving awkward seconds of silence at the end of nearly each answer of mine. In the end I was rejected on ground of missing soft skills. What I find ironic is that I was not able to detect any soft skills on the other end. How can a company who make their interview process as zombified as possible expect their applicant to showcase a wide array of soft skills? Overall it seemed the process was designed to have candidates tell a monologue and focus on the negatives rather than what the candidate can offer.