Booking.com Customer Service Team Leader interview questions

The worst recruitment process I've had in years. I have applied in November and my first interview was scheduled at the beginning of December. Overall, the recruiter was very friendly and nice, I’ve sincerely enjoyed our cooperation. However, the company has turned out to be highly unprofessional and here’s why. I have successfully passed 2 stages of the process (which took around 2 months). During the second stage of the recruitment process, I was abroad intending to move to the Netherlands in a couple of weeks. Having discussed my planned date of arrival to the Netherlands over email, I was assured that this won’t have any impact on the final decisions and that the date of my arrival works for them perfectly. Before my arrival in the Netherlands, I have received a confirmation that I have successfully passed the second stage of the process. Therefore, the recruiter asked me to share the suitable dates to come to Amsterdam for the in-person interview. Unfortunately, my emails were ignored. 2 weeks after my arrival and the planned date of the interview, after 3 unanswered emails, the company has contacted me to inform that “they needed someone faster”, so they’ve decided to hire another person. I sincerely hope that you treat your current employees better than the potential ones. As a hiring manager, I have never faced something like this in my entire career.

Applied back in January, didn't hear anything not even a generic rejection email, so chased up and finally got a standard phone interview invite via email asking when I would be available to speak. I replied giving a couple of time windows and my landline number to call ( as mobile reception when I am isn't great). Both windows pass without call, so I chased their internal 'recruiter'. I received a missed call on my mobile and no message or follow-up email left. I later discovered by Googling the number this was from Booking. A day or so later, I received the most patronising, arrogant reply along the lines of 'You weren't available, we've moved on, try again next time, have a fantastic weekend!' Needless to say, I was not amused by this, so I outlined my complaint to senior individuals, reasonably expecting an apology and a commitment to investigate their appalling approach. A few days passed and today, I receive a call from the ‘recruiter’ asking why I was unhappy!?! He totally failed to grasp the reasons for my complaint and that coupled with his sheer arrogance and patronsing manner, along with the failure to respond of the senior people I took the trouble to write to makes me feel I've had a lucky swerve, as clearly, this company suffers from a rotten culture eminating from the top and cascaded downwards. What an awful, awful experience! AVOID!!!!