I applied online. The process took 4 weeks. I interviewed at Apple (Palo Alto, CA)
Interview
This was a fairly basic interview. It started with an application that I sent in through the Apple Jobs website. About a week later, I received an email from a recruiter at Apple, asking to set-up an initial phone conversation. We had the phone "interview" a couple of days later. A day after that initial phone interview, I was sent another email requesting an interview with a Tier 2 recruiter through an online service that they use called "Hirevue." This video interview lasted for about 30 minutes or so. About a week after that interview, I was contacted by the same recruiter and was invited to have an interview with a Hiring Manager for the program. The next week, I had an interview with the Hiring Manager.
Everybody that I encountered throughout the entire process was extremely nice and professional. They knew what they were looking for and what they were doing.
Interview questions [1]
Question 1
Why do you want to work for Apple?
What kind of experience do you have with resolving customer service issues?
What type of technical experience do you have?
*During Roleplay*
A customer had their phone connected to a wireless speaker. Now, it will not connect. How would you resolve this situation?
A customer is having trouble connecting their computer to the internet. How would you resolve this situation?
HR was nice, interview was a good experience for me. Technical questions were not challenging. They asked questions like "what is a hard drive" etc. It's a good company and nice people. I apply for this position and i am called in a week. That was nice too.
I applied online. I interviewed at Apple in Sep 2015
Interview
Applied through Apple careers website in July. Got an email in sep 1st week asking to schedule a time for a phone interview. After 4 days I got a call. The interviewer was very friendly and at first he gave a brief description about the role and about the salary then he asked few technical questions and on customer service exp.
It went for an hour and I receoved an email this week asking for background check details and educational certificates & experience certificate.
They said after this background check process, I will have a FaceTime interview with one of the mangers.
Waiting for the FaceTime interview mail.
Someone has dropped his iPhone into water and now it's not working. Customer is asking for a replacement or service which you can't do as it's not covered under warranty. How would you handle this customer issue?