I applied online. The process took 4 weeks. I interviewed at Apple (Palo Alto, CA)
Interview
This was a fairly basic interview. It started with an application that I sent in through the Apple Jobs website. About a week later, I received an email from a recruiter at Apple, asking to set-up an initial phone conversation. We had the phone "interview" a couple of days later. A day after that initial phone interview, I was sent another email requesting an interview with a Tier 2 recruiter through an online service that they use called "Hirevue." This video interview lasted for about 30 minutes or so. About a week after that interview, I was contacted by the same recruiter and was invited to have an interview with a Hiring Manager for the program. The next week, I had an interview with the Hiring Manager.
Everybody that I encountered throughout the entire process was extremely nice and professional. They knew what they were looking for and what they were doing.
Interview questions [1]
Question 1
Why do you want to work for Apple?
What kind of experience do you have with resolving customer service issues?
What type of technical experience do you have?
*During Roleplay*
A customer had their phone connected to a wireless speaker. Now, it will not connect. How would you resolve this situation?
A customer is having trouble connecting their computer to the internet. How would you resolve this situation?
Phone call, followed by a technical interview, followed by a video generated interview. Interesting process, takes a few weeks to hear back but working with apple is work it, great standard there
I first spoke on the phone with a recruiter then scheduled an interview virtually. We role played a series of potential scenarios and they asked some questions. It was pretty straightforward and flowed really smoothly.
Interview questions about culture or apple after that.they check my confidence and trust because it is most important in all company. trust makes us friendly with company and just because of it we all did it very smoothly and enjoy the work