Walmart Customer Service (CSR) reviews

3.4

44% would recommend to a friend

(1,956 total reviews)
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John Furner

39% approve of CEO

38% positive business outlook

Customer Service (CSR) employees have rated Walmart with 3.4 out of 5 stars, based on 1,956 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Walmart is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
3.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

- Introductory financial training - Customer service training - 401k opportunity - Great experience for resume

Cons

- Stressful environment - Scheduling created 3 weeks in advance - Difficult to get time off if required - Few holidays given off This is from the perspective of a college student who was taking full-time classes as well.

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Walmart Response
1mo
We are grateful you shared this detailed review. Thank you for all this feedback.
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Glassdoor has 154,698 Walmart reviews submitted anonymously by Walmart employees. Read employee reviews and ratings on Glassdoor to decide if Walmart is right for you.