Is Walmart a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Walmart have rated their employer with 3.4 out of 5 stars in 1,956 Glassdoor reviews. This is an average score with the overall rating of Walmart employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at Walmart now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Walmart .

Does Walmart pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Walmart with 3.1 out of 5 stars based on 1,956 anonymously submitted employee reviews. This is 6.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Walmart.

How happy are Customer Service (CSR) professionals working at Walmart?

44% of Customer Service (CSR) employees at Walmart would recommend their employer to a friend. This rating has decreased by 17% in the past 12 months. Customer Service (CSR) professionals have also rated Walmart with a 3.1 rating for work-life-balance, 3.4 rating for diversity and inclusion, 3.1 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Walmart?

Cashier (13646) , Sales Associate (7755) , Overnight Stocker (4403) , Sales Associate/Cashier (3828) , Stocker (3198) , Associate (2877) , Assistant Manager (2047) , Department Manager (1955) , Front End Cashier (1882) , Customer Service Representative (1737) , Personal Shopper (1673) , Personal Shopper/OGP (1405) , Team Lead (1238) , Manager (1178) , Pharmacy Technician (1177)

What are the pros of working at Walmart according to real employee reviews?

"EASY WORK! It’s very simple to learn and be very good at Pay WAS good for what the job is" ((in 12877 reviews)); "Good benefits once you have been there long enough to be eligible and the profit sharing is also good" ((in 6936 reviews)); "Great for people who can work crazy hours and don't like to go to church on Sunday." ((in 5625 reviews)); "Coworkers are great and the job is really easy when you get the hang of it." ((in 3713 reviews)); "flexible hours gives you time to go to doctor and other places you might need to go" ((in 3674 reviews))

What are the cons of working at Walmart according to real employee reviews?

"Poor management: some of the managers were rude and did not care about their workers." ((in 12033 reviews)); "No work life balance expected to talk to customers even though the job will say you will do chats and emails" ((in 1914 reviews)); "Management is just trash too much favoritism and the hr doesn’t do nothing when you complain." ((in 1402 reviews)); "They were promoted from within with no training or direction on how to manage staff." ((in 1207 reviews)); "Poor upper management and impersonal" ((in 1189 reviews))

Walmart Customer Service (CSR) reviews

3.4

44% would recommend to a friend

(1,956 total reviews)

John Furner

39% approve of CEO

38% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Walmart with 3.4 out of 5 stars, based on 1,956 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Walmart is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews

4.0

May 27, 2026

Yea good spot

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good spot to work for during school

Cons

Nothing to complain about now

Walmart Response

1mo

Thank you so much for taking time to share this review. Hoping all is well in Texas.

3.0

May 26, 2026

Work from home benefits overshadowed by poor leadership

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home. Insurance options.

Cons

Lack of good leadership. Constant change and layoffs.

1.0

May 19, 2026

Toxic environment with no loyalty to employees

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Worst place to work if you care about your mental health

Cons

The supervisors are all rude and selfish it runs in the company no loyalty to their employees by hiring more employees always in order to cut hours on older employees because of that they hire more part time employees in order for them to get no benefits.

Viewing 4 - 6 of 1,956 Reviews

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Jobs at Walmart

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Walmart Customer Service (CSR) reviews

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Ratings by demographic groups

Reviews by job title

Yea good spot

Work from home benefits overshadowed by poor leadership

Toxic environment with no loyalty to employees

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